For us, every relationship counts
It's with that in mind that we come-up with integrated experiences and creative solutions at the intersection of data, culture and technology that transform the relationship between business and people.
Experience
Integrated experiences across an ecosystem of touchpoints
- Strategy & Design
- BX, CX, UX, EX, MX
- CRM & Loyalty
- Social & Digital
- Media & Performance
- Integrated marketing
- Web3, Gaming, Metaverse
Transformation
Futureproofing client business
- Applied Behavioral Science
- Product & service design
- Digital transformation
- Commerce
Platforms
Scaling experiences
- MarTech
- SalesTech
- AdTech
- Analytics, Measurement & Optimization
Data Science & Engineering
Centers of Excellence
Centers of Execution
We creatively engineer Total Human Experiences
We create magic at the intersection of Creativity, Technology and Strategy.
We believe that the oxygen of data fuels this beautiful alchemy to deliver experiences that work for everyone in the ecosystem — from customers and prospects to employees, partners and influencers.
This frees us from working in artificial boundaries and focuses us and our clients on real business outcomes.
This frees us from working in artificial boundaries and focuses us and our clients on real business outcomes.
- Customer Experience
- MarTech Delivery
- Innovation
- Human-Centered Design
- Connections Strategy
- Loyalty
- Audience Intelligence
- Social
- CRM
- Consulting
- Commerce
- Data-Driven Marketing
Truth 2 Relationship
Understanding and transforming modern relationships.
Relationships are constantly changing, and building real meaning requires a meticulous operating system with a legitimate human approach to identify truths and opportunities that can make sense and difference to people’s, businesses’, society’s and planet’s lives.
From a brand’s meaning and purpose (Truth to Meaning 5.0 – 6Cs Audit) to a detailed mapping of all of it’s possible connections and experiences (Relationship/Experience Mapping), we seek for “Purple” solutions that truly generate connections, results and even potential business and/or cultural transformations
Data mining for data meaning
We love data. Because with the right data in our hands, we can uncover powerful insights and illuminate opportunities. It’s the game-changing insight-delivering info gold that helps turn experiences into relationships.
Mining for an integrated view
Data integration is all about structure. We keep data fragmentation in check day to day to ensure that security, functionality and validity are optimized for a perfectly unified view.
Uncovering the truth
Our best-in-class advanced, predictive and linguistic analytics capability is cleverly focused to make the most out of your data.
Creating mutual meaning
We deliver optimized and personalized experiences by connecting people, data and intelligence — in real time — right at the meaningful moment of interaction.
And we make it meaningful with some great partners:
Microsoft
Adobe
Amazon
Salesforce
Tealium
Acxiom
Creativity is not a department. It’s everything we do.
Cannes Lions
Grand Prix — Entertainment Lion
Santander Bank
Cannes Lions
Gold — Brand Experience & Activation
Microsoft Xbox
Cannes Lions
Gold — Outdoor/Live Advertising and Events
Microsoft Xbox
The One Show
Gold — Innovation in Branded Entertainment
Microsoft Xbox
The One Show
Silver — Craft
General Motors
D&AD
Wood
German Youth Association of People with Hearing Loss
The Webby Awards
Experiential & Innovation
USPS
Cresta Awards
Gold — Craft
General Motors
Cannes Lions
Bronze — Brand Experience & Activation
ROM Chocolate
The One Show
Bronze — Direct/Use of Smart devices & Voice Assistants
German Youth Association of People with Hearing Loss
Smart technology makes “impossible” possible
When someone says we can’t do something, we just invent something to make it happen. It’s empowered through our knowledge of cutting-edge tech tools and next-level consulting. This is something we’re continuously honing to provide clients and customers with amazing experiences across all channels — a few that haven’t even been invented yet.
Meet some of our fellow tech nerds (and it takes one to know one):
Adobe
Salesforce
Microsoft
Oracle
Amazon
Shopify
Acquia
Sitecore
Innovation, at your service
There’s a place where amazing new inventions are dreamed up to change the world for the better. And it’s not in some secret underground lair — it’s right here at MRM. LAB13 is a specialty team devoted to inventing, architecting and prototyping unprecedented products, services and new businesses for our clients.
It’s been a big four years for LAB13:
RAPIDHACKS
Facilitated 164
PROTOTYPES
Built 71
AWARDS
Won 209
PATENTS
Filed 5